Privacy policy

Privacy Policy

Last Updated: 1 August 2026

The Velvet Orchard operates this store and website, including all related information, content, features, tools, products and services, to provide you with a premium online shopping experience (the "Services"). The Velvet Orchard is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, contact us or otherwise use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect:

  • Contact details (name, email address, telephone number and delivery address)
  • Billing information
  • Payment information processed securely through our payment providers
  • Order history and transaction details
  • Communications you send to us
  • Device information such as your IP address, browser type and operating system
  • Website usage information to improve your shopping experience

How We Collect Your Information

We collect information:

  • Directly from you when you place an order or contact us
  • Automatically through cookies and similar technologies
  • From Shopify and trusted service providers that help us operate our online store
  • From trusted third-party partners where permitted by law

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding your purchases
  • Provide customer support
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send marketing communications where you have chosen to receive them

Marketing Communications

We will only send promotional emails and marketing communications where you have opted in or where permitted by applicable law.

You may unsubscribe at any time by clicking the unsubscribe link contained in our emails or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyse website traffic
  • Enhance your shopping experience

You may disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • Shopify
  • Payment processors
  • Local delivery service providers
  • IT service providers
  • Website hosting providers
  • Marketing providers
  • Legal or regulatory authorities where required by law

We do not sell your personal information.

Relationship with Shopify

Our online store is hosted by Shopify. Information submitted through our website is processed by Shopify to facilitate payments, improve website functionality and provide the services required to operate our online store.

For more information about how Shopify processes personal information, please visit:

https://www.shopify.com/legal/privacy

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of your information where legally permitted
  • Withdraw consent for marketing communications
  • Request a copy of your personal information where applicable

If you are located in South Africa, The Velvet Orchard processes your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). You have the right to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

International Transfers

Some of our service providers, including Shopify, may process information outside South Africa. Where this occurs, reasonable safeguards are implemented to protect your personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

The Velvet Orchard

Email: hello@thevelvetorchard.co.za

Telephone: +27 62 799 8307

For privacy and security reasons, The Velvet Orchard operates as a delivery-only business. Our production facility is not open to the public, and visits are by appointment only where applicable.