Terms & Conditions

Last Updated: August 2026

Welcome to The Velvet Orchard. By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. About Us

The Velvet Orchard is a luxury artisan pâtisserie based in Gqeberha, South Africa, specialising in handcrafted desserts made with premium ingredients.

2. Acceptance of Terms

By using our website or placing an order, you confirm that you have read, understood and agree to these Terms & Conditions.

3. Orders

All orders are subject to availability and acceptance.

The Velvet Orchard reserves the right to decline or cancel any order in the event of pricing errors, stock shortages, suspected fraudulent activity or circumstances beyond our reasonable control.

4. Pricing

All prices are displayed in South African Rand (ZAR) and include VAT where applicable.

Prices may change without prior notice, but any confirmed order will be charged at the price shown at the time of purchase.

5. Payments

Payment must be made in full before an order is prepared or dispatched.

We accept the payment methods displayed during checkout.

6. Delivery

The Velvet Orchard currently offers delivery only within selected areas.

Delivery dates and estimated delivery times are subject to availability and may be affected by traffic, weather or unforeseen circumstances.

7. Product Information

Every dessert is handcrafted. Minor variations in colour, decoration, size and finish are part of the artisanal process and are not considered defects.

Some images displayed on our website may be concept renderings or professionally styled photographs. While we strive to ensure our products closely resemble these images, slight variations may occur.

8. Allergens

Our kitchen handles ingredients including dairy, eggs, gluten, wheat, peanuts, tree nuts, soy and other allergens.

Although strict hygiene practices are followed, we cannot guarantee that any product is completely free from allergens.

Customers with allergies or dietary concerns should contact us before placing an order.

9. Intellectual Property

All website content, including our logo, branding, photographs, graphics, product names, designs and written content, is the property of The Velvet Orchard and may not be copied, reproduced or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, The Velvet Orchard shall not be liable for indirect, incidental or consequential damages arising from the use of our website, products or services.

Our total liability shall not exceed the value of the order purchased.

11. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

12. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us using the details provided on our Contact page.